Last Updated: 27 June 2026
Welcome to Dalkeith Pet. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, create an account, contact us, or place an order.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
A. Information We Collect
When you visit our website or interact with our services, we may collect information necessary to provide our products and services. This information may include your full name, billing address, shipping address, email address, telephone number, order history, payment-related information processed securely through our payment providers, IP address, browser type, device information, website usage information, and communications submitted through our contact forms or customer support channels.
We collect only the information reasonably necessary to operate our website, process orders, communicate with customers, improve our services, and comply with applicable legal requirements.
B. How We Use Your Information
The information we collect may be used to process and fulfil orders, provide customer support, communicate order confirmations and shipping updates, process payments and refunds, respond to enquiries, improve website functionality, analyse website performance, detect fraudulent or unauthorised activity, maintain business records, and comply with legal or regulatory obligations.
We process personal information only where there is an appropriate legal basis to do so under applicable laws.
C. Payment Information
Payments made through our website are processed securely by trusted third-party payment providers.
Dalkeith Pet does not store complete payment card information on its servers. Payment information is transmitted using secure encryption technology and is handled by payment providers that maintain appropriate security standards.
D. Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve website functionality and enhance your browsing experience.
Cookies may be used to remember your preferences, maintain your shopping cart during your visit, analyse website traffic, improve website performance, support website security, and enable certain website features.
Most web browsers allow users to manage or disable cookies through their browser settings. Disabling cookies may affect certain functions of the website.
E. Sharing Your Information
We do not sell or rent your personal information to third parties.
Where necessary, information may be shared with carefully selected service providers that assist us with payment processing, shipping and delivery, website hosting, technical support, website analytics, fraud prevention, customer communications, and legal or regulatory compliance.
These providers receive only the information required to perform their services on our behalf.
F. Data Security
We take reasonable administrative, technical, and organisational measures designed to help protect personal information against unauthorised access, disclosure, alteration, misuse, or destruction.
While we work to maintain appropriate safeguards, no method of transmitting information over the internet or storing electronic information can guarantee complete security.
G. Data Retention
Personal information is retained only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, providing customer support, issuing refunds where applicable, maintaining accounting and tax records, resolving disputes, enforcing our policies, and complying with legal obligations.
When personal information is no longer required, it may be securely deleted, anonymised, or otherwise disposed of in accordance with applicable legal requirements.
H. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the right to request access to your personal information, request correction of inaccurate information, request deletion of eligible personal information, request restriction of certain processing activities, object to specific processing where permitted by law, or request a copy of your personal information where applicable.
Requests relating to personal information may be submitted using the contact details provided below.
I. Marketing Communications
If you choose to receive promotional communications from us, we may occasionally send information relating to products, special offers, company updates, or other marketing communications.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting our customer support team.
J. Third-Party Websites
Our website may contain links to third-party websites operated by independent organisations.
We are not responsible for the privacy practices, content, or security of third-party websites. Users are encouraged to review the privacy policies of any external websites before providing personal information.
K. Children’s Privacy
Our website is intended for a general audience and is not directed toward children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that personal information relating to a child has been collected inadvertently, appropriate steps may be taken to remove that information where required.
L. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or business changes.
Any updates will be published on this page together with the revised Last Updated date. Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.
M. Contact Information
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.
Business Name: Dalkeith Pet
Business Email: support@dalkeith-pet.uk
Business Phone: +44 1316 633950
Business Address: 5 High St, Dalkeith EH22 1JB, United Kingdom
Customer Service Hours: (Monday – Friday) 9:00 AM – 5:00 PM (GMT UTC+0)
Order Cut-Off Time: 5:00 PM (GMT UTC+0)