Last Updated: 27 June 2026
This Payment Policy explains how payments are accepted and processed when you place an order with Dalkeith Pet. By completing a purchase through our website, you agree to the terms outlined below.
A. Accepted Payment Methods
Payments are securely processed through WooPayments.
Available payment methods may include:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- UnionPay
- Google Pay
- Amazon Pay
The payment methods displayed during checkout may vary depending on your location, device, and checkout configuration.
B. Currency
All prices displayed on our website are listed in British Pounds Sterling (GBP £).
Where applicable, VAT is included in the displayed prices unless otherwise stated.
C. Payment Processing
Full payment is required at the time an order is placed.
Once payment has been successfully authorised through WooPayments, your order will enter the processing stage. An order confirmation may be sent to the email address provided during checkout.
D. Secure Payments
Payments are processed through secure payment systems using encryption technology to help protect payment information during checkout.
E. Billing Information
Customers are responsible for providing accurate and complete billing information, including:
- Full Name
- Billing Address
- Email Address
- Contact Number
- Payment Information
Incorrect or incomplete information may result in delays or cancellation of an order.
F. Payment Verification
To help maintain secure transactions, we may:
- Verify payment or billing information
- Request additional information where necessary
- Contact customers regarding their order
- Decline or cancel orders that cannot be verified
G. Refunds
Approved refunds are issued to the original payment method used for the purchase.
Refunds are generally processed within 14 business days after the returned item has been received and inspected. Processing times may vary depending on your payment provider or financial institution.
For more information, please refer to our Return & Refund Policy.
H. Failed or Declined Payments
A payment may be declined for various reasons, including insufficient funds, incorrect payment details, bank restrictions, or security checks.
If a payment is unsuccessful, please verify your payment information or contact your payment provider before attempting your purchase again.
I. Policy Updates
We may update this Payment Policy from time to time. Any changes will be published on this page together with the updated Last Updated date.
J. Contact Information
Business Name: Dalkeith Pet
Business Email: support@dalkeith-pet.uk
Business Phone: +44 1316 633950
Business Address: 5 High St, Dalkeith EH22 1JB, United Kingdom
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT UTC+0)
Order Cut-Off Time: 5:00 PM (GMT UTC+0)